Many organisations – more than a thousand – have had dealings with Wales Quality Centre over the last twenty years and the principles of Quality, once so sadly conspicuous by their absence, are now built in to the way we manage and the way we do business. ‘Failed in Wales’ no more. Yet the future and the prosperity of the Welsh economy is again in question, and the question is how do we cope with GLOBAL CHALLENGE, whether it be the challenge to our market share from advanced technologies across the world or the challenge of our jobs from low wage economies.

The answer is that we survive by using our brains. We have to outsmart the competition; be always one jump ahead of the pack in whatever is our field of endeavour. Because it was good enough last year does not mean it will be good enough next year. We need constantly to re-invent ourselves. That is innovation in a nutshell and we need to turn Wales into an innovative society. The whole of society, not just the manufacturing and service sectors, but everybody; public sector, education, health, all of us.

If I were asked to give an example of what I mean I would be hard put to find a better one than Penn Pharmaceutical Services, a business I have known and watched since its first origins in Wales. Their story and their workforce are models of what a truly innovative organisation ought to be. By their brave decision to fund the Wales Innovation Award they have raised the FLAG OF INNOVATION high above the parapet where all Wales can see it.

Now let us hope all Wales rallies behind.

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