This module covers everything needed to provide effective digital customer service, including elements of digital customer experience.
Skills to implement and improve digital customer service, understanding of digital customer experience strategies, and practical tools for managing digital interactions.
• Digital customer service fundamentals• Best practices for digital interactions• Tools for digital engagement
To book an In Company course for your company please complete the following form, email us at info@walesqualitycentre.org.uk or call us on 01656 652062