This module covers the importance of customer satisfaction and various methods to measure the customer experience across different channels. It is essential for those responsible for customer satisfaction within their companies.
Participants will gain the skills to effectively measure and analyse customer satisfaction, understand various metrics and methodologies, and implement strategies to improve customer satisfaction within their organization.
• Importance of customer satisfaction• Different ways to measure customer experience• Practical tools for data collection and analysis• Implementation strategies for customer satisfaction improvements
To book an In Company course for your company please complete the following form, email us at info@walesqualitycentre.org.uk or call us on 01656 652062