This module outlines how companies can transition from providing satisfactory service to delivering delightful experiences that result in positive recommendations, referrals, and repeat business. It is ideally designed for heads and directors looking for a new direction in their customer service approach.
Participants will learn strategies to move beyond satisfactory service to delight customers, building advocacy and trust. They will gain practical tools and techniques to create memorable customer experiences that lead to increased customer loyalty and business growth.
• Understanding the difference between satisfactory service and delightful experiences• Strategies for surprising and delighting customers• Techniques for building customer advocacy and trust• Practical tools for implementing a customer delight approach
To book an In Company course for your company please complete the following form, email us at info@walesqualitycentre.org.uk or call us on 01656 652062